How to cancel my recurring subscription?

Updated 3 weeks ago by The Earthling Co

If you'd like to cancel an existing subscription with us, you can do so easily in your Account:Cancel

Supporters can manage any aspect of their subscription from their account portal.

For help logging in to accounts, please see Account Portal - Customer Access doc.

From the customer account portal, shoppers should navigate to the 'Subscriptions' tab in the main navigation of your account portal OR scroll down to the 'Your subscriptions' section of your account portal.

From 'Subscriptions', supporters should select the 'Manage subscription' button.

From here, supporters will be brought to their subscription management tab, then select the stop icon labeled 'Cancel'.

Once 'Cancel' has been selected, supporters will be prompted to confirm the cancellation.

A successful cancellation notification pop-up will appear to confirm.

Once 'Confirm' has been selected, supporters will be prompted to select a reason for canceling their subscription and confirm cancellation.

A successful cancellation notification pop-up will appear to confirm.

 


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