How to cancel my recurring subscription?
Updated 7 months ago
by
The Earthling Co
If you'd like to cancel an existing subscription with us, you can do so easily in your Account Portal. The first thing to do is push the edit button for the subscription you'd like to cancel.
From 'Subscriptions', supporters should select the 'Cancel Subscription' button.
From here, supporters will be able to cancel there subscription if they've already placed the minimum 3 orders. if you haven't you will be directed to a our customer service reach out email.
Once 'Cancel' has been selected, supporters will be prompted to confirm the cancellation.
A successful cancellation notification pop-up will appear to confirm.
Once 'Confirm' has been selected, supporters will be prompted to select a reason for canceling their subscription and confirm cancellation.
A successful cancellation notification pop-up will appear to confirm.
