Return & Refund

4 articles

My item arrived damaged/defective. What should I do?

While this experience is fairly rare, we’re here to help! Please take a picture of your product, email us at hello@theearthlingco.com or start a live chat and we will find a solution for you. We're a…

Updated 6 months ago by The Earthling Co

What if I need to change or cancel my order?

We process orders as quickly as possible, but we’ll do our best to catch it before it's too late! If you need to change or cancel your order, please email us at hello@theearthlingco.com and be sure t…

Updated 3 weeks ago by The Earthling Co

What is your return policy?

While we're confident that you'll love your Earthling Co. products, we understand that things don't always work out! In an effort to support our customers as well as our beautiful Mother Earth, we ha…

Updated 6 months ago by The Earthling Co

When can I expect my refund?

We issue all refunds back to your original method of payment. Once your refund has been processed, you will receive a refund confirmation email. Please allow up to 10 business days for the refund to…

Updated 5 months ago by The Earthling Co

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Return & Refund

My item arrived damaged/defective. What should I do?

What if I need to change or cancel my order?

What is your return policy?

When can I expect my refund?

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