Return & Refund

4 articles

My item arrived damaged/defective. What should I do?

While this experience is fairly rare, we’re here to help! Please take a picture of your product, email us at hello@theearthlingco.com or and we will find a solution for you. We're available to help 9…

Updated 1 month ago by The Earthling Co

What if I need to change or cancel my order?

We process orders as quickly as possible, but we’ll do our best to catch it before it's too late! If you need to change or cancel your order, please email us at hello@theearthlingco.com and be sure t…

Updated 1 month ago by The Earthling Co

What is your return policy?

While we're confident that you'll love your Earthling Co. products, we understand that things don't always work out! In an effort to support our customers as well as our beautiful Mother Earth, we ha…

Updated 2 years ago by The Earthling Co

When can I expect my refund?

We issue all refunds back to your original method of payment. Once your refund has been processed, you will receive a refund confirmation email. Please allow up to 10 business days for the refund to…