Subscription

9 articles

Can I change the products within my subscription or do I need to keep it the same for every order?

You can change products or swap scents at any time before your next order ships! To change scents: Login to your Account here. Scroll down to the subscription/product you want to change scents for an…

Updated 7 months ago by The Earthling Co

How do I add a product to my subscription?

Supporters can manage any aspect of their subscription from their account portal. From the customer account portal, supporters locate the edit button where you will be able to view and select availab…

Updated 7 months ago by The Earthling Co

How do I edit my payment method on my subscription?

Edit Payment Method. Shoppers can manage any aspect of their billing from their account portal in the Payment Methods tab. From the payment methods tab, supporters should navigate to the 'edit button…

Updated 7 months ago by The Earthling Co

How do I edit the shipping or billing address on my subscription?

Shoppers can access their address settings directly in their customer account portal. Select the Shipping Addresses tab, once selected shoppers will be brought down to their address. Where you can fi…

Updated 7 months ago by The Earthling Co

How do I login and manage my subscription?

To login to your account, click here.

Updated 2 years ago by The Earthling Co

How does the subscription work?

Select the “SUBSCRIBE & SAVE (20%)” option on the product page when you add your item to cart and you'll be enrolled in a subscription! This will provide you hassle-free access to our subscription pr…

Updated 11 months ago by Customer Service Team

How to cancel my recurring subscription?

If you'd like to cancel an existing subscription with us, you can do so easily in your Account Portal. The first thing to do is push the edit button for the subscription you'd like to cancel. From 'S…

Updated 7 months ago by The Earthling Co

Seeing upcoming orders and changing, and skipping orders?

Shoppers can view all their upcoming orders from their customer account portal. Once a shopper logs in to their account, they will be brought to their portal homepage. For help accessing accounts, pl…

Updated 1 year ago by Customer Service Team

Will I receive 20% off all subscription orders?

Absolutely! You will receive 20% off everything from our Subscribe & Save Collection.

Updated 1 year ago by The Earthling Co

Powered by HelpDocs (opens in a new tab)