Subscription

12 articles

Can I change the products within my subscription or do I need to keep it the same for every order?

You can change products or swap scents at any time before your next order ships! To change scents: Login to your Account here. Scroll down to the subscription you want to change scents for. Under the…

Updated 2 months ago by The Earthling Co

How do I add a product to my subscription?

To add a product to your subscription, follow this process: Login to your Account here. Under your upcoming order, you’ll see a section called “add to your shipment”. Search for a product you would l…

Updated 2 months ago by The Earthling Co

How do I edit my billing address on my subscription?

To update the billing address, follow this process: Login to your Account here. Click Manage Account, then on Manage Subscriptions. Scroll to the bottom and click “change payment info”. You’ll receiv…

Updated 2 months ago by The Earthling Co

How do I edit my payment method on my subscription?

To update your payment method, follow this step by step process: Login to your Account here. Click Manage Account, then on Manage Subscriptions. Scroll to the bottom and click “change payment info”.…

Updated 2 months ago by The Earthling Co

How do I edit the shipping address on my subscription?

To update your shipping address, follow this process: Login to your Account here. Click Manage Account then Manage Subscriptions. Next to “ship to” click edit. Update your information, then click sav…

Updated 2 months ago by The Earthling Co

How do I login and manage my subscription?

To login to your account, click here.

Updated 11 months ago by The Earthling Co

How do I remove a product from my subscription?

How do I remove a product from my subscription? To remove one-time product from your subscription, follow this process: Login to your Account here. Locate the product you want to remove. Click “remov…

Updated 2 months ago by The Earthling Co

How do I skip or pause my subscription?

To skip your subscription, please follow this process: Login to your Account here. Scroll down to find the subscription you need to skip. Click “Skip”. You’re all set! Easy as that. If you need to ad…

Updated 2 months ago by The Earthling Co

How does the subscription work?

Select the “SUBSCRIBE & SAVE (20%)” option on the product page when you add your item to cart and you'll be enrolled in a subscription! This will provide you hassle-free access to our subscription pr…

Updated 2 months ago by The Earthling Co

How to cancel my recurring subscription?

If you'd like to cancel an existing subscription with us, you can do so easily in your Account: Login to your Account here. Click Manage Account, then Manage Subscriptions. Locate the subscription yo…

Updated 2 months ago by The Earthling Co

Will I receive 20% off all subscription orders?

Absolutely! You will receive 20% off everything from our Subscribe & Save Collection.

Updated 2 months ago by The Earthling Co

[Video Tutorial] How to Manage your Subscription

Please watch our video tutorial going over how to manage your entire subscription: cancel, add one-time items, swap items, choose shipment dates, and more..

Updated 1 month ago by Emelia DiBello

Powered by HelpDocs (opens in a new tab)