Subscription

9 articles

Can I change the products within my subscription or do I need to keep it the same for every order?

You can change products or swap scents at any time before your next order ships! To change scents: Login to your Account here. Scroll down to the subscription you want to change scents for. Under the…

Updated 8 months ago by The Earthling Co

How do I add a product to my subscription?

Supporters can manage any aspect of their subscription from their account portal For help accessing, please see Account Portal-Customer Access doc. ​ From the customer account portal, supporters loca…

Updated 3 months ago by The Earthling Co

How do I edit my payment method on my subscription?

Edit Payment Method. Shoppers can manage any aspect of their subscription from their account portal. For help logging in to accounts, please see Account Portal - Customer Access doc. From the custome…

Updated 3 months ago by The Earthling Co

How do I edit the shipping or billing address on my subscription?

Shoppers can access their address settings directly in their customer account portal. For help accessing accounts, please see Account Portal-Customer Access doc. ​To view address settings, shoppers s…

Updated 2 months ago by The Earthling Co

How do I login and manage my subscription?

To login to your account, click here.

Updated 1 year ago by The Earthling Co

How does the subscription work?

Select the “SUBSCRIBE & SAVE (20%)” option on the product page when you add your item to cart and you'll be enrolled in a subscription! This will provide you hassle-free access to our subscription pr…

Updated 1 month ago by Customer Service Team

How to cancel my recurring subscription?

If you'd like to cancel an existing subscription with us, you can do so easily in your Account:Cancel Supporters can manage any aspect of their subscription from their account portal. For help loggin…

Updated 3 months ago by The Earthling Co

Seeing upcoming orders and changing, and skipping orders?

Shoppers can view all their upcoming orders from their customer account portal. Once a shopper logs in to their account, they will be brought to their portal homepage. For help accessing accounts, pl…

Updated 2 months ago by Customer Service Team

Will I receive 20% off all subscription orders?

Absolutely! You will receive 20% off everything from our Subscribe & Save Collection.

Updated 7 months ago by The Earthling Co

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